Frequently asked questions
Quick answers to the questions we hear frequently
Use the FAQ section to answer your customers' most frequent questions.
Orders
No, we only ship within the U.S territory.
Orders will process within 3-5 business days. Delivery details will be provided in your confirmation email.
Since our products are all natural, they do not contain any preservatives, which is why any product that contain wax or butters must be kept at a temperature below 75 F. During the summer months any of these products will melt if exposed to high temperatures, which is why we only offer local pick up for any of them.
Our oil-based products are:
Deodorants, lotion sticks, and lotion bars.
A product labeled "local pick-up only" is an oil-based product that melts in high temperatures so it cannot be shipped during the summer. These products can only be picked up locally.
Returns
Due to the nature of our items and for the safety of our customers, we do not accept returns once products have been opened. If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery with your order number and photos of the issue. We will gladly work with you to resolve the problem.
We take pride in providing high-quality natural skincare products. Due to the nature of our products, we only offer exchanges in the event of an issue with your order.
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review your request and, if approved, send a replacement product at no additional cost.
We do not offer exchanges for products due to change of mind or personal preference. Thank you for understanding and supporting our commitment to product integrity and customer safety.